What is an account owner? How can I change the account owner on my Basecamp Classic account?

The Basecamp account owner is the person who originally set up your Basecamp Classic account. The account owner is the only person who can up/downgrade plans, change credit card billing information, and cancel accounts.

To change account owners, the current account owner needs to go to the Dashboard and click on the “Account” tab:

Then scroll down to the “Change account owner” section and choose the person whom you want to be the new account owner.

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NOTE: Only users in the account owner’s company can be made the new owner. If a person is in another company, you need to move them to the account owner’s company first. Also, the Account tab only shows for the current account owner. No other users see this view.

Alternatively, the account owner can file a ticket with our support team or write to support@basecamp.com from the email address associated with their Basecamp ID, and we’ll be happy to help transfer the account.

Transferring the account does not remove the credit card from the account. Please contact support if you’d like to remove the card from the account before you transfer it to someone else.

What happens when the account owner is unavailable?

It happens — people switch jobs, get laid off, go on extended leave — the account owner may be unavailable for any number of reasons. Still, since our obligation is to the current account owner, we’re unable to transfer the account to anyone else without their permission.

If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week or so, so people can access their work in the meantime.

The quickest route is often to contact the current account owner and ask them to log in and transfer ownership of the account right away from the account page.

Otherwise, we can also gladly reach out to the current account owner at the email address we have on file and request permission to transfer the account. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to transfer the account. For security’s sake, we can’t transfer the account based on permission granted from any other email address other than the one we have on file.

When none of the above is an option, a court order is required to transfer the account to another user. We will of course readily comply with any court orders to turn data over to the appropriate party.

What if I have another question about ownership?
You can email our support team and we’ll get you an answer as quick as we can!

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