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All sign in questions
- I can't login and I'm seeing an error that my email isn't recognized when I go to Launchpad. Why can't it find my account?
- One of my users forgot their password. How can I get them logged in?
- I have multiple 37signals IDs. Can I merge them together?
- How do I get a 37signals ID?
- How do I set up and use phone verification for logging in?
- I already have a 37signals ID. Do I have to create a new one for a new account?
- My Basecamp account is appearing in Launchpad, but now I want to add my Backpack account. How do I add this to Launchpad?
- What is a 37signals ID and why do I need it?
- How do you log in?
- How do I link my account with third-party products or RSS feed readers that integrate with 37signals products?
- The username I want is already taken. How can that be?
- I'm the owner or admin for my account. Why can't I update my user's personal information or their photo?
- I'm only a user on one account. Do I still need a 37signals ID?
- I keep getting a notice that I have to change my username. Why am I being told to do this?
- How do I turn off phone verification?
Can't find the answers you're looking for?
- Contact our support team and we'll personally get back to you as quickly as we can.